FAQs

FAQs


On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

Your hanko will be delivered by postal service. It usually takes about 10 days to 2 weeks. (It sometimes take some time for customs clearance.) Tracking is possible except for some countries.

On the tracking details website, it sometimes happens not to be shown details after the package has left Japan. The most of the time, the package is on its way.