On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.
This does not affect our own service provision, such as the creation of hanko and customer service.
The postal deliveries may take longer than usual to arrive.
In addition, the postal deliveries to some countries has been suspended. We recommend FedEx for shipments to those countries.
This is a more difficult situation than usual, but we want you to feel confident that we will provide you with an honest service.
Each hanko comes with one red inkpad.
Our red inkpad is very economical because we can make a lot of seals with clear impressions. It can be used about 1500 times.
Once the layout is finalized, we will send it as final confirmation data.
We can ship your hanko all over the world for $9. The shipping fee to Japan for $5.
Your hanko will be delivered by postal service. It usually takes about 10 days to 2 weeks. (It sometimes take some time for customs clearance.) Tracking is possible except for some countries.
On the tracking details website, it sometimes happens not to be shown details after the package has left Japan. The most of the time, the package is on its way.
We can also ship your hanko by FEDEX. They will deliver your hanko very fast. Shipping fee by FEDEX will be between $65 and $100.